The primary task of the project manager (PM) for your court website is to be certain that you have complete visibility into the status and development of this project at every phase, from design to content to functionality to training.
Your project manager will be your single point of contact for providing approvals of written pages, scheduling meetings to keep the project on track, reviewing your change requests and addressing technical issues. Of course, you will work directly with other 360Civic personnel as well – but we have found our court clients prefer knowing who to speak with if a question or concern arises.
Our Project Management System
Our PM System is a proprietary web-based tool that provides complete insight to our development efforts. Every team member at 360Civic works with this PM system on a daily basis, and all notes, files, time slips and documentation related to your court website are stored in the system in real time.
Note: If you would prefer to use your PM tool on this project, we would likely be able to accommodate that request. However, we cannot guarantee the privacy and security of this or any third-party system. With our PM System, information about your employees is never shared, put on the cloud or analyzed by anyone outside of you and 360.
What You Can Expect
From the first day of your court website project to the day your new site launches, this is what you can expect from your 360Civic project manager:
- A unified response to your questions or comments via phone or email within four business hours. Often you’ll hear back from your PM within the hour.
- Phases completed on time. We take deadlines very seriously. If we make a commitment, we write it down and put it into the PM System for reference. In the rare occasion that issues prevent us from meeting a commitment or deadline, we let you know as soon as we know — and never after a deadline has passed — so we can work on options together.
With a capable, professionally-trained project manager and our proprietary PM system working together on your court website, you can be assured of a project that will be completed efficiently and to your expectations.
